Follow one repair, start to finish
Every job takes the same path. The system will not let it skip a step, and each step is recorded with who did it and when — which is what turns a workshop's memory into a record.
1.Received
Booked in at the counterCustomer, equipment, model, serial number, the accessories that came in with it and the reported fault, plus a Returnable Gate Pass if the unit is going out to a vendor. The job gets its number the moment it is saved, a job card prints for the customer and a sticker label prints for the unit.
2.Inspect
An engineer records what is wrongThe assigned engineer records the findings and the recommended action in one step, and the job moves to Inspection Completed. That hands it to the office to price. An engineer can also pick up unassigned work.
3.Quotation
A written price, not a conversationThe owner or a manager sends a numbered quotation: the amount, the repair time, how long it holds, what it covers and your own terms table. Revise it and the earlier versions are kept, so there is always a record of what was offered and when.
4.Approve
The customer says yes, and it is recordedApproval is stored against the exact quotation version the customer agreed to. The purchase-order number and date can be added when the order arrives later. If the customer says no, the job is closed as Customer declined, with the reason.
5.Repair
The work, with notes as it happensThe engineer logs work notes against the job. The first note moves it into repair automatically, so the status follows the work instead of needing to be remembered. When the work is done the engineer marks it ready for delivery.
6.Deliver
Handed over, and provableRecord how it went: courier with a tracking number, delivered by hand, or collected at the counter. A dispatch note or a delivery receipt prints on your letterhead, and a message for the customer is ready to send.
A site visit has its own, shorter path
When an engineer goes to the customer instead of the unit coming to you, nothing changes hands, so the intake, quotation and delivery steps do not apply. A visit is scheduled, started, completed and paid, with an optional wait for the office to set the price.
Billing is not step seven
An invoice can be raised at any point — at intake for an advance, at handover, or a week after the unit has gone back. RepairOpsPro does not force billing into the repair path, because shops genuinely differ on when they bill. What it does insist on is the record: a numbered invoice, a receipt for every payment, and an outstanding figure that adds itself up.
The same work, written down once
BeforeStatus checks by phone
AfterA shared record everyone can read
BeforeVerbal job assignment
AfterA named engineer on every job and visit
BeforePrices agreed in conversation
AfterA numbered, versioned quotation
BeforePaper slips and a register
AfterA yearly job book that numbers itself
BeforeCash taken on site, noted later
AfterA numbered receipt handed over on the spot
BeforeNo history once it ships
AfterA complete, timestamped repair timeline
Before“I think they still owe us something”
AfterInvoiced, paid and outstanding, per customer
BeforeEveryone sees everything
AfterOwner, manager and engineer roles
See it with your own jobs
Set up your workshop, add a customer and book in a real repair. A month of real use shows you whether it fits how you work, and it is free.